SmartView: Remote HVAC Video Inspections & Triage

SmartView: Remote Visual Support for HVAC, M&E and Field Service Teams

SmartView is remote visual support software from Four Seasons HVAC. A remote expert sees your equipment over a secure live video link in a phone or desktop browser, triages or diagnoses the fault and guides the next step, so more jobs are resolved remotely and every site visit is properly prepared. No app to install.

Commercial HVAC specialists since 2020, covering London, the South East and Eastern England.

SmartView works alongside our AI HVAC controls and automatic energy management, control system repairs and office HVAC controls in London, South East, Essex and East Anglia.

How Much Does Smart View Cost?

SmartView pricing is based upon the number of outbound agents using the platform, known as agents. and are authorised registered users with a login account Those in receipt of a inbound SmartView connection known as guests do not pay. Full T's and C's applicable.

Pricing starts at £45 per agent

FAQ's

What is SmartView? SmartView is remote visual support software from Four Seasons HVAC. It lets a remote expert see equipment through a live video link, diagnose or triage the fault and guide the next step, in a phone or desktop browser.
What is a remote visual inspection? A live or recorded video review of equipment or a site by someone who isn’t there, supported by photos and notes. It doesn’t replace statutory inspections.
What is remote triage? Assessing a fault over live video before dispatch, to decide its cause, urgency and the right response.
Do customers need to download an app? No. They open a secure link in a phone or desktop browser.
Can SmartView reduce return visits? It can reduce unnecessary visits by resolving or ruling out simple faults on video, and by preparing necessary ones. Results depend on your job mix.
Is a remote inspection accepted as evidence? It depends on the contract, client and regulation. Many clients accept time-stamped photos for condition records, but statutory inspections need on-site work.